Frequently asked questions

How do I know Zoop wallet is secure?
Privacy and security are at the heart of what we do. For this reason, your identity data is encrypted and only stored on your device – that way you know it’s safe from any data breaches or server hacks and you are in full control of who it is shared with.
If I lose my phone, am I at risk?
Firstly, your wallet can only be accessed by you, using your unique PIN, and touch ID (when enabled). The data in your wallet is encrypted with the highest level of security, so if anyone nicks your handset, your wallet cannot be accessed. You can create a ticket on our web portal to block your account. When you find your phone or get a replacement, you can connect with us and we will unblock it.
What can I do with Zoop wallet?
To start with, you can:
• Securely store verified digital copies of your identity documents  
• Save hours of administration by safely retrieving your data 
• Exchange data safely with your consent to 
• Maintain a detailed audit record of all identity-sharing activities and requests 
 
Why should I verify my identity with Zoop wallet?
You need to prove your identity multiple times during your day-to-day life. Traditionally this is done by showing a physical document such as a driving license or passport. Zoop wallet creates a digital identity from your official identity document which can then be used to prove who you are online securely, and remotely. It eliminates the risk of dealing with physical documents while putting you in control of your identity.
Why should I trust Zoop wallet with my personal information?
We believe passionately in protecting your privacy, and we’re on a mission to make the management of identity safer, and simpler, for everyone. When you digitize your information to Zoop wallet, it is encrypted and stored in a digital vault on your phone ONLY, making it safe from server hacks, data breaches, and misuse by third parties. You are always in control of the data in your wallet. Your explicit consent is required before sharing anything with any person or organization.
How do I unlock Zoop wallet?
If you’ve enabled app lock on your ZOOP wallet, you just need to use the same screen lock used on your phone to unlock the wallet.

Contact us

HEADQUARTERS

Zoop.one, 91springboard, Creaticity Mall,
Shastrinagar, Yerawada, Pune,
Maharashtra 411006

hey@zoop.one

help@zoop.one

Let’s keep in touch